Event Ticket plus & WPML issues

[Yann]

Hi, we have a multilingual site currently using WPML, The Events Calendar Pro and The Event Ticket Plus plugin but now we are facing many issues. We are aware about incompatibilities, but we just want to know:

* Tickets are not saved. Actually they are saved but they are not shown in event editor nor event frontend view. The only way to make them appear is deactivating any WPML plugin. Does it affect any functionality or just the ticket visibility in the editor? Would we be able to handle tickets creation by deactivating WPML, editing and then reactivating WPML?

* We also need to send downloadable and customized PDF tickets in email. In order to do that we used the DK PDF as per your recommendation here https://theeventscalendar.com/extensions/view-print-download-pdf-tickets/
Anyway, it doesn’t look as expected. The “download PDF tickets” checkbox is missing (screenshot attached) therefore we have no download link in our mails. Any idea if this could be related to WPML too?

Thanks in advance

[Geoff B.]

Good evening Yan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into while using our plugins with WPML.
I would love to help you with this topic.

As you know, we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year. Initially we planned for spring, but there was some pushback.

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1. WooCommerce multilingual
2. Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

* We also need to send downloadable and customized PDF tickets in email. In order to do that we used the DK PDF as per your recommendation here https://theeventscalendar.com/extensions/view-print-download-pdf-tickets/ 

Anyway, it doesn’t look as expected. The “download PDF tickets” checkbox is missing (screenshot attached) therefore we have no download link in our mails. Any idea if this could be related to WPML too?

That is odd, I just tested things out on my end and it does display nicely.
Can you tell me which version of Avada you are using ?

I you have not already done so, I also highly recommend reading and using the following guides:

1. https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

Hang in there!

Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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