Event Ticket Plus sending tickets on hold orders

[Javier]

Hi,

For some reason, when one person makes an order and its order status is still on hold, Event Ticket Plus sends him a confirmation email. Is it possible to configure Event Ticket Plus to only send the tickets once the order has changed status to “confirmed”.

Thank you,
Javier

[Barry]

Hi Javier 🙂

You can control when tickets are sent by altering the statuses in Events → Tickets → WooCommerce Settings, as described here.

I want to be clear though that these settings have no impact on order receipt/confirmation emails dispatched by WooCommerce itself (they only impact the tickets email).

Does that help?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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