Event Ticket PayPal purchase succeeds not recorded in WordPress

[mackintoshff_2018]

I sent the attendee list to my client and it is missing tickets purchased on 6/4/18. She found a record of the purchase in PayPal by the customer. No confirmation email was sent to the customer and the count of tickets purchased/available did not change AND, of course, her info is not listed in attendees or anywhere else.

I have also read the notes on a previous users similar experience and resent the notification in IPN in PayPal account.

I have maintained updates on the plugins and followed all of the troubleshooting steps below. Is there a way to recover the data back INTO wordpress or will we just have to reduce the # of tickets available for remaining sales.

Please advise.
Thank you!

PS – The customer info is attached that was missed.

[Jaime Marchwinski]

Hi Lori,

Thanks so much for reaching out!

I’m sorry to hear that one of your orders was missing from your Attendees list.

One thing you can do is use a plugin like User Switching to purchase the ticket on the front end for that customer and use a coupon code so that there is no charge.

Let me know if that helps!

 

Thanks,

Jaime

[mackintoshff_2018]

Shortly after taking all of those steps – the plugin must have reset itself, because the missing order is now appearing and other orders were placed last night that came through successfully. I’m considering this resolved.

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Author]

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