Event ticket on showing up on web page

[Shawn Hopper]

In the backend of wordpress we have a page called “membership matters”. When you go to that page you can see the “ticket” field but after you enter all the info it’s not on the LIVE site.

Attached are two images of the backend showing the ticket field for that page, and one picture of the web page with it missing. Here is also a link to the page it should be showing up on http://stpetepca.org/nurture/membership-matters/

[Geoff]

Hi Shawn and happy Friday!

Will you please try adding a start date to the settings for that ticket? And, when you do, make sure the date is set for this morning or yesterday to ensure that tickets are available.

Here is a screenshot of the ticket settings I am using that seem to do the trick.

Let’s start there and see what we find. 🙂

Cheers!
Geoff

[Shawn Hopper]

Attached is a screenshot of the settings I matched like yours but on the live site it’s still not showing up. I clicked “save this ticket” and then published it. For some reason still not showing up.

[Geoff]

Hey Shawn,

Shoot, looks like the screenshot didn’t come through — would you be willing to try attaching it again, or perhaps a link to a screenshot?

Thanks!
Geoff

[Shawn Hopper]

Here ya go Geoff

[Geoff]

Hey Shawn, thanks for the screenshot!

The is super weird — you’re right that the settings appear correct and yet the ticket is still not displayed on the event.

I also checked to make sure you were running the correct versions of the plugins and all looks good there as well.

The one thing that might be different between my test site and your live site is the theme and other plugins being used. Will you please follow the steps in this guide? It will walk you through activating a default WordPress theme and deactivating other plugins — my hope is that this will help reveal any conflicts that might be preventing the ticket form from showing up and, if so, where those conflicts are.

Thanks for working with me on this!
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts