Event pop-up problem after upgrade

[Wayne]

Event pop-ups after upgrade appear for many events, larger type

[Geoff]

Hi Wayne,

That’s certainly not good — sorry for the trouble!

I’ve seen that exact same thing pop up a few times in the past and it’s usually due to a Javascript conflict with either the theme or another plugin. The calendar’s Month View tooltips are controlled completely by Javascript and, when a conflict like this pops up, it prints the content instead of containing it in the tooltip/pop-up as we’d expect.

To start off, will you please do two things for me?

Test for conflicts

It would be great if you could follow the steps in this guide as a first course of action. It will help us identify whether the issue is indeed a conflict with the theme or another plugin. I tested the tooltips on my own site using a default WordPress theme and they worked, so this test will help us see what the difference is between my site and yours so we can pinpoint the issue.

Questions to answer:

• Do the tooltips work when a default WordPress theme (like Twenty Sixteen) is activated and no other plugins (other than The Events Calendar and Events Calendar PRO) are active?
• At what point to the tooltips stop working–when you re-activate the theme or when you re-activate a specific plugin?

Share your system information

If the tooltips do not work even when you have switched to a default WordPress theme and have de-activated all other plugins, then it would be awesome if you could send your system information to me. This will help me check your settings. You can find this by heading to Events > Settings > Help, copying the system information at the bottom of the screen and pasting it here as a private reply.

Let’s start here and see what we find. 🙂

Thanks!
Geoff

[Wayne]

Geoff,

Turns out it’s the W3 Total Cache plugin. When that’s deactivated it fixes the pop-up problem on the Events Calendar.

That drops however the site (uueugene.org) Google page speed rating from 84 to 53. Any ideas for a fix with the Events Calendar that would resolve the conflict, or might you have a suggestion for a replacement for W3?

thanks, Wayne

[Geoff]

Hey Wayne,

W3 Total Cache should work well — the issue is most likely that page assets for the calendar are being extra cached by W3 where The Events Calendar already does a good job caching itself.

Can you confirm that you have minification totally disabled for all JavaScripts and all CSS? If not, please ensure that minification is disabled and then clear your caches.

Cheers!
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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