Event Exclusion Error

[coexist]

Hi there,

I’m having a recurring issue with a range of events listed on our website (hamiltonhouse.org); it seems that certain events will randomly have created huge amounts of exclusions, to the extent that trying to edit the listing will slow my browser to a halt for up to 5 minutes.

Once I can get into the listing it’s just a case of removing the exclusions, but this has happened to about 15 different event listings on our site in the last few weeks and takes up a significant amount of time to fix. Is there any reason why these exclusions would have been created?

Thanks,

Matt

[Patricia]

Hey Matthew,

Thank you for reaching out to us!

I’m sorry to hear that you are experiencing this issue, that’s odd! Could you please make sure that all plugins (specially The Events Calendar and Events Calendar PRO) are up-to-date? When did you notice that this problem started? Was it recently?

Also, can you identify any pattern in these exclusions? As I can see in the screenshot you shared, the exclusions are all from 2016: perhaps deleting old recurring events would help you to prevent this error. Under Events > Settings > General Settings I would recommend you to adjust the “Create recurring events in advance for” and “Clean up recurring events after” to smaller numbers.

I hope this helps you get started! Let me know your answer to these questions so we can further investigate your case.

Thanks!

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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