Event Edit Screen Shakes & New License for Tickets Plus Fails to Renew

[walk2connect]

Hi,

I am trying to edit my tickets inside of my events and when I scroll down to bottom half of edit screen, the whole screen shakes and it won’t allow me to click and edit anything. When I scroll back to the top, everything works fine. Also, I believe I have already paid for the renewal license for Event Tickets Plus. I am confused why it keeps kicking back as failing to upgrade when I clean up plugin updates.

Thank you

[Geoff B.]

This reply is private.

[walk2connect]

Hi,

Thank you for your support. So, I’ve gone in and deactivate, deleted,
re-installed and have paid the $89 (which I though it should be $79 for
renewal?). When I visit my account, it shows that I paid for this already
and it’s still asking me to renew? I’m extremely confused by why it still
won’t work?

Here’s a few screenshots:

​

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*Founder*

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[Geoff B.]

Good evening Jonathon,

Thank you for writing back.

When I visit my account, it shows that I paid for this already and it’s still asking me to renew?

Alas, it does not seem like the screenshots made it for some reason.
Would you mind re-sending them via a link to something like Google Drive, Cloudup or Dropbox ?

I will be better able to help you when I see the screenshot.

So, I’ve gone in and deactivate, deleted,
re-installed and have paid the $89 (which I though it should be $79 for renewal?)

You are correct.
For many years we did offer a 79$ renewal discount.

Unfortunately, we have phased out that this discount over the course of the last year.

In other words, $89 is the correct pricing.

Hang in there!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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