Event Details like Start and End Date/Time are not showing

[bbswebmaster]

I’m using The Events Calendar (v2.0.11), The Events Calendar Pro(v2.0.11), and WooTickets (v1.0.

The Start/End Date/Time is missing from the individual events, and in the Events List Advanced Widget. I have tried changing the theme to the 2012 default, and I have also disabled all other plugins.

Any ideas?

[Jonah]

Hi bbswebmaster,

Have you modified any of the plugin templates? Check to see if you have an ‘events’ folder in your active theme. If so, do you have single.php and events-advanced-list-load-widget-display.php files in there?

– Jonah

[bbswebmaster]

He Jonah,

We have not modified any of the plugin templates, and do not have an Events folder in our active theme. If it would help, I can give you a login into our site.

I’m perplexed. I’ve used The Events Calendar before and never had an issue with it.

[Jonah]

Hi bbswebmaster,

Before we do that, please try and deactivate all other plugins to see if that changes anything.

Thanks,
Jonah

[bbswebmaster]

I have already tried deactivating all other plugins, and changing to the default 2012 and 2011 theme. Same thing.

[Jonah]

Hi bbswebmaster,

Ok, can you please post your wp-admin credentials here privately? I’ll take a look shortly. Do I have permission to turn off all plugins and switch the theme so I can verify that myself?

Thanks,
Jonah

[bbswebmaster]

This reply is private.

[Jonah]

Hi bbswebmaster,

Thanks for providing your login information. I was able to figure it out. You had your date and time format settings blanked out and the plugin relies on these to display dates and times. I set them back to the defaults and all the dates and times are showing up now.

That should resolve things for you but let me know if you have any questions or need anything else.

Thanks,
Jonah

[bbswebmaster]

This reply is private.

[Jonah]

Yep, it was the date and time settings in the general WordPress settings that were blanked out. You can set them to “custom” and then leave the fields blank. This is what you had set.

Are you all set here?

[Author]

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