Event date to be displayed on the ticket and admin notification emails

[kaanbozoglu]

Is there a way to display the date the ticket was purchased for on both the ticket email the client receives and the notification email the site admin receives ? Currently all it shows is the ticket details but not the valid date of the ticket.

[Jennifer]

Hello,

The date is not displayed in the ticket email by default, but you can enable it by adding the following to the functions.php file of your child theme:

add_filter( 'tribe_tickets_email_include_event_date', '__return_true' );

Can you give this a try and let me know if it works for you?

Thanks,

Jennifer

[kaanbozoglu]

Hi,

thank you for your response. We have inserted the code you’ve provided to the functions.php, it now displays the ticket date which is valid for on the ticket, however, on a recurring ticket it displays the beginning date of the defined time frame rather than the actual date. For example, if we have recurring dates and tickets from May 21st to May 25th and we buy a ticket for May 24th, the ticket shows the ticket date as May 21st.

Any suggestions?

[Jennifer]

Hello,

I’m glad that you were able to get the date added in! Unfortunately, tickets do not work this way with recurring events – tickets can be added to the series as a whole, but it is not currently possible to add separate tickets to individual dates in the series. Sorry for the bad news there!

Recurring tickets is something that we are working on adding in the future, but I don’t have a timeline for you at the moment as to when it might be released. In the meantime, you will need to create individual events in order to sell tickets for individual dates. One thing you can do to eliminate repetitive work is create a series of events, then break the events from the series to add the tickets. This will at least eliminate the need to re-enter the same information multiple times for similar events.

I’m sorry that I don’t have a better answer for you here, but please let me know if you have any other questions!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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