Event date and Venue URL not correct on ticket.

[jaywhack]

Hi,

I have two issues I’d like some assistance with:

(1) We have multi date events and it seems the dates for the events aren’t being captured correctly on the ticket.

Example, the event date might be July 1st – July 4th. When the ticket is received it is only listing July 1st as the date.

(2) The URL of our site (shopldc.com) is being tied to the venue address date on the ticket.

Example, the address of the venue is 1234 Main St, Dallas, TX 75123. When a customer gets their ticket our URL is listed directly under the address. When they click the address it takes them back to our site instead of to the address on Google Maps.

I’ve highlighted these issues on the attached screenshot.

Please advise.

Thanks.

[Nico]

Hi @jaywhack,

Thanks for getting in touch with us! I’ll help you here…

(1) We have multi date events and it seems the dates for the events aren’t being captured correctly on the ticket.

This is actually how it works, only the event start date is shown in the tickets email. If you want to change this you can create a template override of the email file: wp-content/plugins/event-tickets/src/views/email.php (check the details on how to do this in themer’s guide).

2) The URL of our site (shopldc.com) is being tied to the venue address date on the ticket.

This is how links are placed in tickets: https://cloudup.com/csRSE_ASp4w – I’m finding a bit strange that the venue address is not linked actually (an a tag without href), but looking into the template code this is how it’s coded. Can you please check on that once again? Venue address link shouldn’t be actually linked to any URL.

Best,
Nico

[Support Droid]

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