Event Countdown Widget – not displaying next event

[John]

Hi

Suddenly ‘Next Event’ has stopped displaying – has been working fine till now.

I have updated to latest version of plugin and still no change.

Thanks

[Geoff]

Hi Joanne,

Welcome to the forums! I was just visiting your site and it’s really nice — excellent work!

It looks like the countdown widget is working. Here is a screenshot of what I see:

Is that correct and you were able to fix it on your own? Or perhaps I’m looking in the wrong place and you can point me in the right direction. Either way, please let me know and I’d be happy to dig into this with you.

One thing I do notice is that this is a highly customized version of the widget. If it is not working, then I may want to try some troubleshooting steps with you to see if the widget works when those customizations are not in place.

Thanks so much!
Geoff

[John]

Hi Geoff

Thanks for your reply and your kind words! Appreciate it 🙂

You are looking in the correct place and when I checked it this morning it was working again (I had done nothing), then an hour later not working – screenshot attached. ( I made sure I cleared my cache and checked on other computers and mobile – still not working)

The widget customization is by the theme author. I can contact their support if you think it is the customizations causing a problem.

I’ll await your advice, appreciate your help.

Thanks
Joanne

[John]

Hi,

Just an update, it seems to be working randomly throughout the day. Puzzling!

I have checked different browsers, same result, sometimes works and sometimes not.

Thanks
Jo

• This reply was modified 9 years, 3 months ago by John.

[Geoff]

Hi Jo,

That is really strange! It seems to be working right now as I type (screenshot) and, to be honest, it’s pretty tough to troubleshoot something like this. I’ve dug around our forums and asked around the team to see if anyone else has reported anything similar, but I came up empty.

In an ideal world, I would ask you to switch to a default WordPress theme (like Twenty Seventeen) and leave the site in that state for a day or so to see if the issue happens when there are no customizations from the current them in place. However, I know that’s sort of an impossible and inconvenient thing to ask since this is a live site and you depend on your theme being active.

Instead, would you be willing to spin up a second test site where we could do that? If we could replicate the same issue in a default WordPress environment on a test site, then that would give our team something to work with where we could look into this a little more.

Let me know if you think that’s feasible and I’d be happy to give you some instructions to get started.

Thanks so much!
Geoff

[John]

Hi Geoff

Thanks so much for all your trouble. Because I have tight work deadlines at the moment, I will leave it a few weeks and monitor it. Because it works some of the time it’s not critical.

If need be I will reach out in a few weeks and get further instructions from you.

Thanks again, really appreciate such awesome support.

Jo

[Geoff]

That sounds great, Jo! Definitely keep me posted and I’d be happy to help. 🙂

As a side note, our system does auto-close threads after 3 weeks of inactivity. If that happens, do not hesitate to open a new thread and we can jump right back into this with you.

Have a great day!
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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