Event Capacity does not update when deleting a registration/order

[hdsouth]

We have been testing events on our live website and when I have deleted the events both in the Event attendess and WooCommerce the event capacity does not update back to the number. e.g. if we have 9 tickets, tested 3, deleted 3. the number is still set to 6.

Is there a correct way to cancel a ticket other than deleting it? How can this be fixed?

Thanks
Ginnie

[Jaime Marchwinski]

Hi Ginnie,

Thanks so much for reaching out!

Just to clarify, when you say “cancel a ticket”, are you referring to what occurs with attendees/orders when you delete a ticket or event?

Here is our article on Refunding and Cancelling Ticket Orders:

https://theeventscalendar.com/knowledgebase/refund-cancel-tickets-order/

Please let me know if the information in the article helps to provide some clarity to you and if you have any other questions!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts