Event Calendar PRO "license key is out of installs"

[flabbq]

I have the following message in “Settings” under “Licenses” for my current install. License expiration date is Nov 2016.

“There is an update available for The Events Calendar PRO but your license key is out of installs. Visit the Modern Tribe website to manage your installs, upgrade your license, or purchase a new one.”

I have a sandbox site used for testing with Modern Tribe conflicts and one production site. My understanding was that personal license enabled unlimited updates on my production site for one year.

Please advise.

[Brian]

Hello,

Sorry for the issues you are having.

The license key is good for one install of WordPress and unfortunately, a production and a sandbox site is considered two installs. The plugin will work on both sites, but one will have to be manually updated.

All the details of our licenses can be found here:

Using one license for your live and dev sites

https://theeventscalendar.com/knowledgebase-category/purchase-install/

And if you want to change the license to another site follow these steps:

Try removing your license keys from your account on TheEventsCalendar.com and then reactivating them on your site to see if that resolves the issue.

To do that, login to your account and go to My Account > License Keys

Click “Disconnect now” next to all the urls and go to your site and add those license keys back.

Let me know how that works out for you.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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