Event Aggregator suddenly asking me to buy license (License is currently valid)

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  • #1281160
    Nicholas
    Participant

    I have 70 scheduled imports – went to add another and got the attached screen.

    Confirming that my license is valid.

    I’ve also shared my System Info with the Modern Tribe support team.

    Since I’m seeing a few of these notes in the help section, I have a feeling this may be a bug — so to save time on my end, would love if you could look into this rather than have me deactivate all plugins, etc.

    Thanks!

    ========================
    PLEASE LEAVE FOR SUPPORT
    Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/event-agregator-asking-me-to-buy-licence/

    #1281380
    Nico
    Member

    Hi Nicholas,

    We just received a couple more reports on the same issue, so we started an investigation to see what’s going on. I couldn’t still reproduce this on my end, and it could be just a temporary issue with the license validation server not being available.

    For now, Can you just try to input the license again (wait a few seconds when you paste it) and see if it’s valid, and then ‘Save Changes’? After saving changes is the license correctly saved? If that’s the case can you please re-check if now the imports work?

    I’ll be back to you as soon as I have something on to share. In the meantime if you could run the test above and let me know about it, it will be great 🙂

    Thanks for the patience while we work on this!
    Best,
    Nico

    #1281384
    Nicholas
    Participant

    Hi, Nico – I went to run the test… and the issue seems to have already been resolved. I’m not able to select all the import options. Thank you!

    #1282338
    Nico
    Member

    Thanks for confirming 🙂

    I’m not able to select all the import options.

    I guess you meant you are now able to select all of them?

    Please let me know about it,
    Best,
    Nico

    #1292419
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

Viewing 5 posts - 1 through 5 (of 5 total)
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