Event Aggregator blocking request

[Misty]

I am getting the following message: There was an error fetching the results from your import: Unknown service message.
I have also received “Event Aggregrator is blocking your request.” And I have another event that is just stuck pending import. I have to wrap this project up in the next hour.

I’m fully updated.

[Misty]

Here’s the second message: There was an error fetching the results from your import: Event Aggregator server has blocked your request. Please try your import again later or contact support to know why.

[Victor]

Hi Misty!

Thanks for reaching out to us!

I’m sorry you are experiencing that. Let me try to help you with that.

Could you please let us know if it is happening with scheduled imports or one-time imports? For scheduled imports, are you able to manually run the import?

Are you getting that error with all import sources or just some?

I’ve just checked and it seems your license if active. Could you please confirm this by going to Events > Help and under Event Aggregator System Status see what the status of your connection is and make sure you’re not reaching the imports limit for your license (100 imports) ?

If everything seems fine on that side of things, could you please try the following: delete your EA key from your wp-admin > Events > Settings and save, then disconnect your old license from https://theeventscalendar.com/license-keys/, and after that re-enter your license again in your wp-admin settings?

Do you notice any changes? Let us know how that goes.

Best,
Victor

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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