Event address doesn't return the right city

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  • #1101598
    veruska
    Participant

    It is about this event:
    http://brasileirinho.com/evento/western-high-school-fll-vai-competir-em-st-louis-mo/

    I already created a local for St. Louis, MO but no matter what I do, it shows FL instead
    I already tried deleting the Local and creating again
    I even entered Missouri instead of MO
    The zip code is not in FL
    But it doesn’t list it correctly

    What am I doing wrong?

    #1101759
    Brook
    Participant

    Howdy Veruska,

    I would love to help you with this.

    Did you select Missouri in the state/province drop down?

    ss-mo

    When I select it in the drop down like the above it shows properly on the front end. To see that screen go to WP-Admin > Events > Venues, click Edit under the First Championship and you’ll see the above settings area. Do you have the same settings I do?

    Cheers!

    – Brook

    #1101861
    veruska
    Participant

    I see what you mean. What is happening is that when I select the country, such dropdown list doesn’t appear, just the field that would show the city. When I refresh that screen, the dropdown list appears very quickly but disappears before I have a chance to pick up the city. So, when I try to force by entering the name of the city, it simply ignores it and assumes it is FL instead of MO.

    #1102221
    Brook
    Participant

    That is most puzzling, I have tried to reproduce that issue a variety of ways but haven’t been able. Would you mind sharing your full your system information and pasting it here? Make sure to use the ‘Set as private reply’ checkbox to protect your private information from the public. You can find the system info by going to WP Admin > Events > Settings, clicking on the “Help” tab, and scrolling down to the ‘System Information’ box. (Or by going to [yoursite]/wp-admin/edit.php?post_type=tribe_events&page=tribe-events-calendar&tab=help) That will give me a lot of extra information to help diagnose the problem.

    • Brook
    #1102247
    veruska
    Participant

    This reply is private.

    #1102457
    Brook
    Participant

    This reply is private.

    #1102677
    veruska
    Participant

    This reply is private.

    #1102798
    Brook
    Participant

    This reply is private.

    #1108851
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

Viewing 9 posts - 1 through 9 (of 9 total)
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