Errors when updating recurring events

[Sharon]

When I update a recurring event, the little box pops up saying “update all or just one”. I want to update all (though I get this error either way) – when I click update all, it says there was an error doing the update and then sends me to the POSTS page. When I return to events, it has created a new duplicate SINGLE event for just the one day. Essentially, once I create a recurring event, I can’t edit it. This is horrible and my client is very unhappy. Can someone help?? There must be a fix for this. I can’t imagine others are living with something like this!

Thanks,
Sharon

p.s. I cannot change the theme or deactivate other plugins – this is a LIVE site.

[Jonah]

Hi Sharon,

What is the error you are getting? Unfortunately we’ll need you to try deactivating plugins or switching your theme, otherwise we can’t troubleshoot the issue.

– Jonah

[Sharon]

Here’s the error:
*******************************************
Server error
The website encountered an error while retrieving http://www.bermangroupwellness.com/wp-admin/post.php. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.
***************************************
I cannot switch the theme, like I said, this is a live site. I’d sooner let you into the control panel – have you really never seen this bug? I’m curious if it has to do with the fact that I am modifying the templates, so they have been copied into the events folder of my theme – rather than updating the originals in the plugin folder. Where would this redirect to the post page be coming from??
-Sharon

[Sharon]

I have the event calendar installed (not PRO) on my “demo” wordpress site that I show clients. I could temporarily install the PRO on there – and see if I can reproduce the problem. I use the twenty ten (or eleven?) theme there. Would that be helpful?

Sharon

[Jonah]

Hi Sharon,

A 500 error can be indicative of not enough PHP memory allocated for your website. You can increase this a number of ways. Here are a few options: http://www.dailyblogging.org/wordpress/increase-wordpress-memory-limit/ – I would suggest trying that first. Let me know how that goes.

Thanks,
Jonah

[Sharon]

I added the line to the wp-config.php file. Still having the same problem. In fact now when I edit an event, it just spins longer and doesn’t even finish in some cases.

Sharon

[Jonah]

Hi Sharon,

So you are not getting the 500 error any more? We do have a bug on file where if an event in a recurrence set was changed, breaking it out of the recurrence set, it will not save. Does this match your scenario?

Thanks,
Jonah

[Sharon]

I’m still getting the same error. I’m not trying to break out of the recurrence set – in fact, it ends up doing that for me even when I click UPDATE all – it changes ONLY that event, after an error page is shown and then I’m sent to the POSTS page. So, I click to update all the events in the group, but in the end, it only updates the ONE and gives that entry a NEW post id – I can see this when I hover over it – while the other events in the set all have the same postid with different dates.

Other advice??

I only have a few plugins installed: Contact Form 7, Contact Form 7 Recaptcha extension, Contact Form 7 Database extension, LessThanWeb – Testimonials, Multiple Template Images, Post Notification, TinyMCE Advanced and WP Recaptcha. Plus the Events Calendar. Have there been issues with any of these before?

Is there an issue because I have updated the template files by copying from the plugin folder to my template/events folder?

What else can I try? Would it be ok to install the pro calendar on my demo site without the license key for now?

Sharon

[Sharon]

Ok, a small update, which is good news. I went ahead and installed this on my demo site and figured out part of the problem. When the events are listed by default, the show from the latest to the earliest – so when I was trying to update the series, I’d click the LAST occurance to edit, and I just realized it only updates FUTURE events, so I wasn’t getting my changes carried through. That solves a big part of my problem, I think. I still need to test on my clients site. Now the main issue is that I’m getting the error page.

I use bluehost – since that’s a recommended host for wordpress (by you) would there still possibly be a memory problem??

Best,
Sharon

[Sharon]

Ok, so it turns out that as long as I update the first event in the series, then we’re good to go. When I update an event in the middle, it makes a new event series, and sends me an error code. I don’t plan to do this, so technically this work around works, but it seems like it shouldn’t cause and error when you want to update the last 5 of an series of 10 events. I suppose you could close this issue, but I’d be curious if you know why it happens. I don’t have the problem on my twentyeleven demo site, but I do on my custom theme. Do you suppose there’s some code I’m missing??

Sharon

[Jonah]

Hi Sharon,

Thanks for all the updates and troubleshooting. It sounds like it must be some conflict with either your theme or one or all of the plugins you have installed. I would start with the plugins – try deactivating all of them and reactivating one by one. I’m suspecting a lack of memory being the culprit here and the reason to deactivate plugins is that some plugins (including ours) can use a lot of memory on a server. Yes Bluehost is a decent host, but it’s shared hosting and that means you share a server with a bunch of other websites so if any one of those other sites is getting a decent amount of traffic or runs a heavy site, it’s going to interfere with yours… I would make sure that your change the the wp-config.php file actually affected the amount of memory allocated for your website. You can do that by installing this plugin and viewing the memory usage / limit in the WP admin dashboard: http://wordpress.org/extend/plugins/wp-memory-usage/ – I’m curious to know what the memory limit is set to. I usually set it to at least 64mb and up to 128mb for my websites.

I hope that helps and let me know if you make any more progress.

Thanks,
Jonah

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