Error when trying to update the Pro plugin

[andersonparks]

I am getting this error when trying to update the pro plug-in. I have not tried to manually update yet. It would be really nice to be able to update via the dashboard instead of manually. Please advise.

An error occurred while updating The Events Calendar PRO: Could not copy file. events-calendar-pro/src/Tribe/Updates/Recurrence_Meta_To_Child_Post_Converter.php

[Cliff]

Hi Allison. Sorry you’re having this issue.

This might be caused by your server’s file permission settings. Please contact your web host for further assistance. Hopefully they’ll be able to straighten things out for you.

Thanks!

[Fridolin]

I get the same error message every time I want to update the Pro plugin. This is on a local installation with admin rights. Have had this message for months now. I can only install the Pro plugin manually.

[Cliff]

Would you mind enabling WP_DEBUG and sharing any PHP errors you see while navigating your site’s wp-admin, plugins screen, home page, events page, single-event pages, and any other of your site’s pages relevant to this ticket?

Once you share your WP_DEBUG findings, we may be able to get an idea of any plugin or theme conflicts.

Please enable WP_DEBUG on your site. You’ll need to edit to your site’s wp-config.php file and change this line of code: define('WP_DEBUG', false); to this: define('WP_DEBUG', true);
(or add this line of code if you can’t find mention of ‘WP_DEBUG’ in your wp-config.php file)

If any errors do appear while navigating your site’s pages, please copy and paste them in their entirety into a new ticket reply — along with the URL of where you saw the error(s) — and make sure you set it as a Private reply.

Let us know what you find. 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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