Error When Selecting "Update Timezone Data"

[Andrea]

Upgraded to 4.0

receive error when selecting “update timezone data”

Screencast – http://cl.ly/image/2r461a270D1S

[Cliff]

Hi Andrea. Thanks for your question and the screencast (they always help).

It seems like your site is throwing a 500 error.

I just tested it on version 4.0 of all our plugins and it worked just fine. You should see something like this when it does work:

Since you’re getting a site error instead of seeing this, could you try temporarily activating the default Twenty Fifteen theme and seeing if the issue persists?

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it?

If the issue persists in the default Twenty Fifteen theme, then we have a different set of debugging steps. Please keep the Twenty Fifteen theme enabled, and also disable any plugins other than the ones from Modern Tribe to see if that fixes it. If it does, please try re-enabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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