Error updating Event Calendar PRO from 3.9 to 4.4.46

[Paul]

I have The Event Calendar Pro 3.9 The Event Calendar (core) installed on my WP website (WP version 4.7.3). I updated the core plugin to 4.4.5. WP was telling me The Event Calendar PRO was out of date and needed to be updated but my license needed to be renewed. I created a new account for site and purchased a new 1 year support license and retrieved the license key. I went back to WP, updated the license key for Pro plug in (under Events-Settings-Licenses) and got the green message showing me the new expiration date for 2018. I didn’t see an update button for the Pro version in the Plug In list, so I clicked on add Plug In – upload zip file and uploaded the zip file for 4.4.6 that I downloaded from my account. The plugin update failed with this message:

Destination folder already exists. /home/content/a2pewpnas01_data03/61/4021061/html/wp-content/plugins/events-calendar-pro/

How do I resolve this? Am I supposed to delete the prior Pro plug in from my site and then re-install it, and if so, will I be able to activate with my license key I just got and used in the last update process?

[Trisha]

Hi, Paul!

Thank you for using The Events Calendar! I can help with this 🙂

You are correct, in this case, the way to resolve this is to delete the Events  Calendar Pro plugin and then upload the new one. You shouldn’t have any trouble using your license key with the new plugin as keys are site dependent.

I hope this helps! Let me know how it goes!

Cheers,
Trisha

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts