error string when attempting to customize them

Home Forums Welcome! Pre-Sales Questions error string when attempting to customize them

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  • #1001773
    Melissa
    Guest

    this site is being built on DIVI and when attempting to use my ‘customize theme’ option via the WordPress dashboard while the Events Calendar is active, I get this error msg.
    Fatal error: Call to undefined function get_current_screen() in /home/melimojo/public_html/SetFreeCenter/wp-content/plugins/the-events-calendar/src/Tribe/Query.php on line 302

    deactivating the plug-in works, but I don’t want to have to do this every time. I am also looking to purchase the PRO version, however, I need to know there won’t be this conflict if I do.
    Thanks for your help!

    #1001774
    Melissa
    Guest

    oops. site didn’t show… ( setfreecenter.melimojodesigns.com )

    #1002111
    Geoff
    Member

    Hi Melissa,

    First off, I’m stoked to hear you’re looking into PRO and I hope that will be a great fit for your site!

    I do want to note that one of the perks of a PRO license is access to premium support here in these forums. We hit these forums throughout the week and generally hit any and all threads within 24 hours during the business week.

    Without the license, however, I’m afraid you will need to post to the WordPress.org forum instead. We provide support there as well and generally hit those on Wednesdays. We’d be happy to help you there!

    In the meantime, I know I have seen conflicts in the past with Divi when attempting to use theme shortcodes in the event post editor. If that’s the case here as well, then you can likely resolve the issue by removing those shortcodes.

    Do you have any pre-sales questions about PRO’s features that I can help answer? If so, please do let me know and I’d be happy to help. 🙂

    Thanks!
    Geoff

    #1003623
    Geoff
    Member

    Hi Melissa,

    I see that your last reply was marked as the correct answer–thanks again for reaching out and please do let us know if you have any questions about PRO’s features as you continue to check it out!

    Cheers,
    Geoff

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