Error: Sorry, key validation server is not available.

[Claudia Mundlos]

I have done everything suggested
– deactivated all other plugins to check for a plugin conflict
– I’ve reverted to the Twenty Fourteen default WordPress theme (with other plugins still deactivated) to check for a theme conflict

Still getting the error message “Sorry, key validation server is not available.”

Could you please help?

Thank you,
Claudia

[Barry]

Hi Claudia,

I’m sorry it’s not working for you.

It looks like you first purchased a license a few months ago – has this been a continual problem for all that time, or has it only recently surfaced?

Sometimes there are sporadic connection difficulties and it’s worth waiting a while and trying again. Please also note that – except for automated updates – the functionality of your plugin will not be impacted by this.

Thanks!

[Claudia Mundlos]

Thank you Barry,
I purchased the plugin back in June but didn’t actually install on my WordPress site until now.
I will be checking to see if maybe it works tomorrow.
I would like to have the automated updates feature since I am nervous about messing things up when I upgrade manually. If I do however have to do it, is there a step by step guide on how to do it? I kept reading that you have to be careful when doing this in order not to erase the data you already entered into the event calendar…
Thanks so much,
Claudia

[Barry]

Hi Claudia,

I can understand that and automated updates are often preferable for just that reason.

We don’t actually have a step-by-step guide that I’m aware of, but the process might run something like this:

• Consider using a maintenance mode plugin to help better manage any disruption to visitors
• Please also ensure you backup – and know how to restore your backup – before starting
• Find the existing plugin directory (ie, wp-content/plugins/events-calendar-pro) and delete it
• Upload the latest version – so you should end up with exactly the same thing (a plugin in wp-content/plugins/events-calendar-pro) albeit it will of course be the updated version
• Test it out and remove the maintenance mode plugin

I kept reading that you have to be careful when doing this in order not to erase the data you already entered into the event calendar…

It’s always worth taking a backup as a precaution, but in the main this is unlikely to happen. Even if you deactivate and delete our plugins the event data will not ordinarily vanish – as the data is stored in the database and not in amongst the plugin files – but of course a backup provides an extra assurance here.

I will be checking to see if maybe it works tomorrow.

Please do, as hopefully this was a temporary blip – though we do find that for whatever reason some hosting environments are less conducive to this process than others.

[Barry]

Hi! It’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

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