Error, not possible to open events

  • Post date

Home › Forums › Calendar Products › Events Calendar PRO › Error, not possible to open events

  • This topic has 5 replies, 2 voices, and was last updated 8 years, 1 month ago by Hanna Geisswinkler.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • February 28, 2018 at 3:16 am #1465724
    Hanna Geisswinkler
    Participant

    Hi! It is not possibe to open events. The following shows up:
    Error thrown
    Call to undefined method Tribe__Events__Main::rebuild_known_range()

    I am also told that “There is new version of The Events Calendar PRO available but your license key is out of installs.” BUT I have a valid linces key, which expires in September 2018.

    So please help me to solve this. I can t download a new version or even find the bug why all the excisting events can t be shown.
    Thank you!

    February 28, 2018 at 4:55 pm #1466631
    Patricia
    Member

    This reply is private.

    March 5, 2018 at 2:34 am #1469803
    Hanna Geisswinkler
    Participant

    Hi Patrizia,

    thank you for your answer.

    I am not able to update the plug-in The Events Calendar PRO bc of this
    message:
    “There is new version of The Events Calendar PRO available but your license
    key is out of installs . Visit the Events Calendar
    website

    to manage your installs, upgrade your license, or purchase a new one. ”

    You said the license key was enabled for geisswinklerh.wifitraining.com .
    this is the correct site, there is NO need to move the lincense key to
    another side. Bus how come the message tells me that the key is OUT OF
    INSTALLS?

    thanks again for help!!!

    Regards, Hanna

    2018-03-01 1:55 GMT+01:00 The Events Calendar <[email protected]

    March 5, 2018 at 1:18 pm #1470448
    Patricia
    Member

    Hi Hanna,

    I’m sorry to hear that! As a next step, could you please disconnect and re-connect your license key on geisswinklerh.wifitraining.com? You can do this by following these steps:

    • Delete your license key from Events > Settings > License Keys and save your changes.

    • After that, access your account here on TheEventsCalendar.com and in your License Keys page, click the Disconnect now link for geisswinklerh.wifitraining.com

    • Return to your site’s dashboard and add your license key again.

    Let me know if this helped you to solve the problem!

    Cheers,

    Patricia

    March 27, 2018 at 9:35 am #1489809
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • The topic ‘Error, not possible to open events’ is closed to new replies.