Error message and lost account info

[Sherry]

We don’t have any of our login info anymore due to changes in web page staffing.

We are getting this error message:
It looks like you’re using The Events Calendar: iCal Importer, but the license key you supplied does not appear to be valid or is missing. Please review and fix so that you can always have access to our latest versions!

You can find your license keys by logging in to your account on theeventscalendar.com and you can enter them over on the settings page.

We want to find our license keys, but don’t know how. What can we do?????

web page: http://www.sfrscca.org

[George]

Hey Sherry,

Thanks for reaching out. I’m sorry to hear about these issues!

We cannot provide technical support here in our free “Pre-Sales Questions”, so the first thing to do here is to get your account issues sorted out so that you can log in and post your support questions to a premium forum here on http://theeventscalendar.com

To do this, please copy the full text of the iCal Importer license key that is in your wp-admin, and paste that license key into an email to this email address:

support at theeventscalendar.com

We can use that license key to look up your account information and help from there, though that discussion must proceed over email because it’s dealing with private information.

See you over email!
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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