Error CCS – Crash The Events Calendar: WooCommerce Tickets + Event Calendar Pro.

[Ricardo Franco Fernandez]

Hello, we have a problem with a BIG problem with the plugin.

The first one: The box to introduce the number of tickets dont function.

And the BIG problem: if you put a number and add to cart, all styles CRASH, we review this article: https://docs.woothemes.com/document/third-party-custom-theme-compatibility/

Apply and nothing happend, i now that it´s a theme conflitc, but when we pay at your website, you don´t tell nothing about this kind of problem.

please could i change this plugin for event ticket plus ? i try with a beta of event ticket plus and using SHOPP ecommerce and apparently all function correctly.

Please could you inform, how we couldn´t change the plugin?

[Geoff]

Hi Ricardo,

Thanks for getting in touch and sorry for the troubles here. I’m happy to help you out as best I can, so let’s get started!

The first one: The box to introduce the number of tickets dont function.

Can you elaborate on this a little more? What is it about the box that is not functioning? Are you able to provide an example or screenshot so I can see the issue?

And the BIG problem: if you put a number and add to cart, all styles CRASH

This would be another case where an example would help out a ton. I checked your site but was unable to find any events to see what the issue is. Would you be willing to create an example for me and link me to it so I can check it out?

i now that it´s a theme conflitc, but when we pay at your website, you don´t tell nothing about this kind of problem.

Like the WooCommerce article you provided mentions, there is always the possibly that WordPress themes and plugins or plugins and other plugins will conflict with one another. While we do our best to integrate The Events Calendar and our premium add-ons so that they function with as many themes and other plugins as possible, it’s something that we cannot guarantee. We try to communicate this as clearly as we can in our terms and conditions and I’m sorry if that was not clear to you up front.

That said, I am certainly willing to help as best I can insofar as the issue is related to a bug with one of our products. If it turns out that a theme conflict is the root of the issues, then the best route would be to seek assistance from the theme author for more guidance.

Let’s see what we’re working with before we go that route and troubleshoot from there.

Thanks,
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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