error 404 : location

[Emmanuelle]

hello,
when i clic on “location places” : it refers to a 404 error page… so I can not see the different events occurring at this location

[Emmanuelle]

and it’s the same with “organizer” : error 404

[Barry]

That is strange.

I do see that you tried deactivating all other plugins and switching to a default, unmodified theme … can you confirm if that had any impact on this problem?

Thanks!

[Emmanuelle]

This reply is private.

[Emmanuelle]

This reply is private.

[Barry]

Which add-on are you referring to?

[Emmanuelle]

just facebook (& now community) event calendar pro

[Barry]

If you view the organizer (or venue) from the editor, is the correct URL showing at that point? In other words, is this only a problem on the “front end” of the site?

Thanks!

[Emmanuelle]

no it don’t work form the editor, error is the same from back end & front end. error permalink ?

[Barry]

Just to clarify – do you mean the URL is actually showing incorrectly in the editor, or just that it doesn’t work when you follow it? I just want to be sure I have a complete picture here.

Also, what are your permalink settings and what web server is your site running on?

[Emmanuelle]

it would be easier and faster(quicker) to give you the access codes, I think. no ?
the server is ovh (shared). and yes, i think the url is incorrectly in the editor

[Barry]

If you’re happy to let us look please do (you can mark your reply as private in order to share the credentials and as an added precaution we’ll remove them once we have them).

As an added bonus, can you confirm if you’re happy for us to run through the basic troubleshooting steps a second time (which would involve deactivating plugins and changing theme)? Of course we’d recommend making a backup prior to this and knowing how to restore that backup.

If you’d rather we don’t do that and just want us to take a look however then that’s fine, too 🙂

Thanks!

[Emmanuelle]

This reply is private.

[Emmanuelle]

This reply is private.

[Barry]

Thanks. So the problem at least with one organizer page was that the URL slug was empty. I’m unsure what would cause that to happen, but it can manually be corrected via the organizer (or venue) editor.

Is this problem with venue/organizer slugs happening every time you import an event from Facebook? If you correct the venues/organizers that currently have missing permalink slugs, then try to import a new Facebook events (again without having any other plugins active and sticking with a default theme) does the same problem recur?

[Author]

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