End Sale hour not functioning properly

[Georges]

Hi,

The End Sale hour of my events is not doing its job. Say I set the End Sale hour to 4pm on a particular date, the ticket info including the Add to Cart button disappears from the event page even before 4pm. The date seems to be taken into account, but not the hour.

I’ve tried changing the timezone settings, but it still doesn’t work. Is this a bug? Can you help?

[Victor]

Hi Georges!

Thanks for taking your time to report this.

Unfortunately, I can confirm this is a bug we are already aware of.

I will set this thread’s status to “Pending fix” and link it to the report. This way, we will notify you once a fix is released in one of our next maintenance releases of our plugins.

We apologize for the inconvenience and we appreciate your patience while we work on this.

In the meantime, try changing your timezone mode to Use the local timezone for each event and see if it helps in your situation.

Best,
Victor

[Georges]

Hi Victor, thank you very much for looking into this. I hope your dev team can release a fix soon as for us, it’s a crucial component to the functionality of the plugin. Thank you!

[Victor]

Hi Georges!

Thanks for following up with this.

Let me clarify the bug here is that ticket start/end sale dates do not respect the event-specific timezone but instead use the site timezone.

So, a workaround for this is to set these dates according to your site timezone (which I can see is Europe/London) and the tickets should show up in the frontend according to these dates.

I hope that helps. Rest assured we’ll let you know when a fix is released for this.

Best,
Victor

[Georges]

Hi Victor, it’s the end sale HOUR (not the date) that isn’t being applied correctly to the ticket. The end date works fine. When I set the end sale hour to say 4pm, the ticket info including the Add to Cart button disappears from the event page even before 4pm on that day.

[Victor]

Hi Georges!

I’m sorry for the confusion here.

Even if the date and time show as separate fields, they are saved as a single unit in the backend. I can confirm we are dealing with the same issue here.

So, the workaround would be to set the ticket start/end sale times according to your site timezone (Europe/London) and the tickets will show up or not depending on that.

Does it help? Please let me know if adjusting the the ticket start/end sale time on your site works for you.

Thanks,
Victor

[Victor]

Hi Georges!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-27-may-2018/

We apologize for the delay and appreciate your patience while we worked on this.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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