End Sale Date in wrong time zone?

[Martin]

Hi,

we’ve observed that our ticket sales disappeared from our event pages on the day of the event already several hours before the start of the event. We actually always left the start sale date and end sale date empty. Looking into those settings now, we can see that it automatically sets the end sale date to the end time of the event. This would actually be exactly what we want. However, it doesn’t seem to work as expected. Both the events time zone and the WordPress time zone are the same (Zurich).

It’s quite strang that this isn’t working properly since the rest of the events calendar seems to be using the correct time zone (e.g. events always disappear from the upcoming event list views at the correct time, etc…).

Our workaround has been, to simply change the end sale date to one day after the scheduled event but it is a hassle to always do this manually.

Thanks for any advice you may have on this issue!

Martin

[Brendan]

Hi Martin,

Sorry you’re experiencing this.

If you change your WordPress general settings to a different timezone, does ticket stay there?

If yes, what if you change your WordPress general settings from what its at currently to match your timezone where the event takes place? It gets tricky if the event is in another timezone.

Could you please link me to the event from your screenshot and also to where I can see this in action?

Thanks!

Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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