Empty attendees list with Event Tickets Plus

[aafhhl]

My Attendee list is empty after V3 to V4 of your plugins.
and no ticket listed in the Sales by Ticket list in the Attendees page

The event have been created with previous version 3 of Event Calendar and Wootickets
and I already updated the ticket definition from the event after V4 installation and activation with no success to fix the problem

All Event Ticket Plus with Woocommerce is working fine but
I always have an empty attendees list

I upgraded from WooTickets version 3.12.1 to Event Tickets Plus 4.0.4 following the online doc.

My config is WP 4.2.2

The Events Calendar 4.0.5
The Events Calendar PRO 4.0.5
Event Tickets 4.0.4
Event Tickets Plus 4.0.4

[aafhhl]

I had some investigations and can see that :

In this file :

/wp-content/plugins/event-tickets/src/Tribe/Tickets.php

This function do not return anything :

final public static function get_event_tickets( $event_id ) {

$tickets = array();

foreach ( self::$active_modules as $class => $module ) {
$obj = call_user_func( array( $class, ‘get_instance’ ) );
$tickets = array_merge( $tickets, $obj->get_tickets( $event_id ) );
}

return $tickets;
}

[aafhhl]

Then in attendee.php
this line do not return anything :

$tickets = Tribe__Tickets__Tickets::get_event_tickets( $event_id );

which is the cause of the blank result in attendees page.

Please investigate and come back to me as soon as possible.

Thanks

[George]

Hey @aafhhl,

Sorry to hear about these issues–you mention this issue happening with this one event that you created back in versions 3.x of The Events Calendar. I’m curious, though: if you create a brand new event now on your site, with some free “test” tickets just to test “buying” those free tickets, does the Attendee List behave any better with this event and its tickets?

I cannot recreate issues with my own events and such, so am curious–this will be a very useful test.

Let me know what you find!

Cheers,
George

[aafhhl]

Yes I just had this test, created a new test event with a wocommerce 0 priced ticket.

when using the event page, The ticket is well created and sent by email

But the attendee list is still empty

[aafhhl]

This reply is private.

[aafhhl]

This reply is private.

[George]

Hey @aafhl,

Thank you for testing that! And to be clear, I definitely am investigating the code you’ve been pointing out; the thing is that I cannot reproduce your exact problems.

1. Are Event Tickets, Event Tickets Plus, and WooCommerce all installed and activated on your site? I do not get the behavior you describe with the code above, where it returns nothing for you, so am wondering if you can confirm that all of these three plugins are installed and activated.

2. I’m curious about there being a code conflict here–your site’s “system information” reveals that you have 73 plugins on your site, which is quite a lot of surface area on which code conflicts can arise.

With that in mind, and the fact that I cannot reproduce your specific problems, I would recommend trying the following process:

• Deactivate ALL of your plugins except for these four plugins, only these four: WooCommerce, The Events Calendar, Event Tickets, and Event Tickets Plus.

• “Buy” a test ticket on that test event you created.

• Does the attendees list remain empty?

• If so, then how about if, in this state with all plugins except the above 4 deactivated, you try creating another new test event with test tickets and try buying those?

—

Let me know what you find!

Thank you so much for your patience here, @aafhhl! I’m really sorry that we don’t have a definitive answer as to why this issue is happening on your site; however, after some intensive investigation I cannot recreate your issues and so the above steps will hopefully be very helpful in what they reveal.

Sincerely,
George

[aafhhl]

Hi,

I found the explanation and solution :

Your plugin named “Advanced Post Manager” V4.0 was the cause of the conflict with Event Tickets Plus V4.0.4

I just deactivated this plugin and let activated all the other 72 plugins
and now the attendees list is working fine.

Was it a known problem ?

[aafhhl]

Do you plan to maintain this Advanced Post Manager V4 plugin to make it compatible with Ticket Plus V4 ?

[George]

Hey @aafhhl,

Advanced Post Manager is not only a plugin we are “maintaining,” we are still actively developing it and its a core plugin in our product line!

This is a bug we have not caught yet–I’m really sorry about this!

I will create a bug ticket for our developers; hopefully in the coming weeks we can release a fix for this. I do not have a specific ETA for when that fix could arrive, and it will take at least 2-3 weeks, but I will make a ticket to begin the process of fixing that.

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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