EMERGENCY HELP : RSVP OPTION DISAPPEARED!

[Amy]

Hi, I’m so frustrated with Event Tickets Plus. It’s just not working smoothly and obvious features are not included.
I am aware that the RSVP option goes away on the event date but I SPECIFIED that tickets are on sale between a time frame, including day of event (today!) and according to the feature setup info, it should still be there but the RSVP feature no longer appears on my event page and folks are trying to RSVP!!

Is this another feature limitation I’m not aware of? What is going on?

http://www.labyrinthofenchantment.com/event/art-salon-enchanted-evenings-2016-05-03/

[Amy]

This reply is private.

[Geoff B.]

Good evening Amy and welcome back!

Thank you for reaching out to us again and for providing your system information.

We are sorry to hear about the RSVP option disappearing on you and that you have been struggling with Event Tickets Plus. Yikes, that’s not good at all!
I would love to help you with this topic.

Since we have talked before and there were some non-conventional things going on (if I remember correctly), I’d like to propose the following:

1. Could you send me a copy of your complete WordPress theme file (in a zip file in a private reply) – I would like to run some tests)
2. Could you also provide me with some screenshots of all the settings (Edit event screen) on an event where the RSVP ticket has disappeared

That being said, I am very sorry that you have been particularly unlucky so far. Hopefully, we can put an end to this.

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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