email tickets in spam

[kimco]

Hi,

when i send manually tickets , on different gmail adress, they go to the spma box, how to avoid it please ? (with or whitout image in the ticket)

thanks

[Barry]

I’m afraid this is not something we can easily assist you with. If the mail server being used to send the tickets is associated with spam or has been placed on black lists (or even if things like SPF records are not correctly configured) this could easily happen – but you’d really need to speak to your hosting provider or whomever facilitates email on your behalf for something like this.

[kimco]

i check the SPF with my hosting provider and i’ts ok. Barry, i haven’t automatic emails tickets and all my tickets go to the spam on the gmail adress. Please help 🙁

[Barry]

I definitely sympathize but realistically there is little we can do to help. If emails are being treated as spam that is because of the spam filtering policies of the email services used to receive the ticket emails – and I’m afraid that is not something we can influence.

With that said, if you can identify facets of the ticket emails that somehow lend themselves to being identified as spam then we’re open to your feedback (which you could post here on the forums or over on UserVoice in the form of a feature request) – at this time, though, I don’t think there is any reason to think the problem lies with what our plugin is doing.

For that reason I’m going to close this thread, but I do hope you can figure out a solution by talking to your hosting or email provider and, once again, if anything suggesting there is an issue with our ticket emails comes to light we’ll happily take another look.

Thanks – and good luck.

[Author]

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