Email Submissions Not Going Through

[entf]

Hello,

I paid for and installed community events and email submissions are not going through. I have checked the box that says anonymous submissions and I have done the troubleshooting list deactivating the plug-ins and clearing my cache. Please help!

Thank You!

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the email submissions not going through.
I would love to help you with this topic.

Just to clarify, do you mean that:

1. You are not receiving any email notification of newly submitted events ?
2. Your users are unable to submit events using email as an input ?

In case the answer to that question is 1, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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