Email sending issues

[Marco Roveda]

On July 13th, I did update the plugin and since then I do not receive the new order emails, I also have problems with bank wire payment and postal bulletin checkout, I have internal server error response if I select these payments. The customer also tells me that some users do not receive the email of the purchased ticket.
How can I solve all these problems?

[Geoff B.]

Good evening Marco and welcome back!

Thank you for reaching out to us.

We are sorry to hear about all the issues impacting your site.
I would love to help you with this topic.

There is a chance that some of the issues you are experiencing are caused by the fact that you are using an older version of WooCommerce.

As with any update, it is preferable to:

1. Make a backup of your plugins and database first.
2. Test your updates in a staging/testing environment

You will also need to make sure that your WooCommerce plugins are compatible with its latest version.

If updating does not solve your issues, there are 2 additional things you could do:

1. You can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

   Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

   Please make sure you configure and test the settings using the plugin’s built-in tool.

   This usually cures all email sending issues

2. You could downgrade back to the previous version of our plugins: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version, at least until you can figure out what the issue is

Let me know how that goes.

Best regards,
Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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