Email options

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  • January 20, 2016 at 9:00 am #1059323
    Daniel
    Participant

    Hey guys,

    If a customer lost his ticket – which was sent by email – what could he do? I mean, using woocommerce + events calendar + event tickets plus I can’t see the ticket when I go to “My account”.

    The only thing I can see is a kind of receipt, but not the ticket itself (with the QR code).

    Can you help me? 🙂

    Thanks!!

    January 20, 2016 at 4:49 pm #1059535
    Ronald
    Participant

    Hi Daniel,

    Good question! You can edit the customer’s order in WooCommerce > Orders. When in this screen, you can change the billing details for the customer, save the changes, and more importantly for you, you can resend the ticket in the Order Actions box (top right of the screen).

    Does this make sense? Will this work for you? Please let me know.

    Thanks!

    February 19, 2016 at 8:35 am #1078127
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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