email NOT working!

[Chris Vandehey]

Hi . I have set up SMTP email with SendinBlue. as per all the advice on the net about unreliable WP PHP email!

The SMTP test emails go through perfectly!
The contact 7 form emails go through perfectly!
The WP admin email change emails go through perfectly!

The problem is, wordpress is not sending password reset emails, product purchase emails and anything else. You cannot create an account in the site, because you never get the email.

You never get your Events Tickets Plus emails (even though I have all the checkboxes checked for the different emails)

The woocommerce “demo store” is turned off.

I got it to send exactly one purchase email receipt but now it isn’t working.

I have disabled almost every plugin on the site except woocommerce, the Sendinblue SMTP plugin, events tickets plus, the credit card processing plugin and a back up plugin.

Another odd thing is in the Sendinblue portal, it shows the emails as delivered! I can even view the content of the emails there.

They are not in the spam folder in the email accounts

I am going nuts I cannot figure out what is happening! Any advice or things to look at would be very welcome.

Another red flag is that the QR code is not sending, and isn’t even a broken image tag. It is just not in the emails.

Thanks,
Stephanie

[Barry]

Hi Stephanie,

That sounds really frustrating.

As the problem isn’t specific to ticket emails (you mentioned that password reset emails etc are also not being delivered), it does sound like a more general configuration issue than something particular to Event Tickets or Event Tickets Plus.

I’m not actually familiar with SendinBlue, but it sounds like the undelivered emails are successfully being sent to that platform. Your note that SendinBlue suggests they have successfully been delivered is interesting … assuming that’s not a bug, perhaps the emails have for some reason been placed in the recipients’ junk folders, or something like that?

At any rate, what happens once the emails reach SendinBlue is really not something we can help with, much as we might want to. I’d recommend speaking to their own support team for further advice in the first instance.

Alternatively, perhaps you could switch to a different email delivery service? Sendgrid and Mailgun are both well known and we’ve heard good reports about them (though pausing to work with your existing provider probably makes a lot of sense, initially at least).

Thanks and good luck 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts