Email not sent when event submitted for approval

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  • September 16, 2016 at 9:24 am #1165184
    Lara
    Participant

    I’m not getting any notification for when someone submits an event for approval. I have two different emails entered in the Community…Settings…area but neither of them get an email and nothing goes to spam.

    September 16, 2016 at 2:32 pm #1165380
    Andras
    Keymaster

    Hello Lara,

    I’m sorry you are having this issue, let me try to help you with this.

    Do you receive other emails, for example when you add a new user to your site or when you receive a comment on your site? If you are not getting these emails either, then there could be a more generic problem.

    Meanwhile I’m also checking this, please try to test the above and let me know.

    Thanks and have a great weekend,
    Andras

    September 16, 2016 at 2:56 pm #1165392
    Lara
    Participant

    Yes, in fact I just created a user today and got an email about it. So those emails come through fine. Thanks for your help.

    September 19, 2016 at 2:16 am #1165751
    Andras
    Keymaster

    Hi Lara,

    So far I haven’t been able to reproduce the issue on my test site. With the theme twentyfourteen and only the 3 Modern Tribe plugins (TEC, EC Pro and Community Events).

    Could you run a similar test, using a default theme like twentyfourteen or twentysixteen and deactivating all plugins, except for the 3 needed? Also please deactivate / switch off any custom code you might have in your functions.php file. This can help up eliminate any plugin / theme / custom code conflicts, which might be at play here.

    Let me know the results and we’ll take it from there.

    Cheers,
    Andras

    September 19, 2016 at 2:19 am #1165752
    Andras
    Keymaster

    Please also make sure that in the settings where you set up the email addresses that should be notified, that:

    • there is only one email address per line
    • there is no dividing characters (comma etc.) between the email addresses.

    Thanks,
    Andras

    October 11, 2016 at 9:35 am #1174940
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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