Email attendee List not collecting info everytime

[Josianne]

The attendee’s extra fields are all; required fields but not all info shows up in the back end or report. I have attached a report to show that only a few attendee’s info shows up on the report as oppose to all…where does that info go? This is very crucial as my client is running a day camp and needs the participants personal information.

Also I emailed myself the Attendee’s List but the email doesn’t display properly which makes it difficult to see.

Thank you

[Andras]

Hello Josianne,

Thanks for reaching out and I’m sorry about this issue with the attendee information.

In your system information I see that you are using older versions of all our plugins. After creating a full backup of your site (files and database, just in case) please update the plugins to the latest versions and check if the issue still exists. If this was a bug, likely it has been fixed since then.

The data itself is saved in the wp_postmeta table where the “meta_key=’_tribe_tickets_meta'”.

Please also note that if the ticket number is increased on the basket page, then the information for the extra tickets will not be collected. In this case however the first ticket that was added to the basket should still have the extra info.

Let me know what you get after the update.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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