Email Alerts

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  • January 27, 2016 at 10:47 am #1063286
    Stephanie
    Participant

    I have configured Community Events to only allow logged in users to submit, and to hold their submissions as pending.

    When testing, submissions are held as a pending event BUT I don’t receive an email notifying me.
    Settings Screenshot:
    https://www.dropbox.com/s/wym22mmbey41j31/email_alelrts.png?dl=0

    As you can see I have several email addresses listed. I am hoping I am just doing something wrong.
    Please advise.
    Thanks

    January 27, 2016 at 10:58 am #1063303
    Stephanie
    Participant

    I finally did receive a email, took about 15 minutes. Is that normal?

    Also, the link on the email takes me to a page to edit the image, not to edit the event submission. See screen shot:
    https://www.dropbox.com/s/s3q3h7nvhy272a2/email_alert_link.png?dl=0

    • This reply was modified 10 years, 3 months ago by Stephanie.
    January 28, 2016 at 8:04 am #1063842
    Geoff
    Member

    Hi Stephanie, thanks for reaching out and following up as well!

    I finally did receive a email, took about 15 minutes. Is that normal?

    Nice, I’m glad the email finally arrived! The email triggers as soon as the submission takes place and, from there, is dependent on WordPress’ email function and the site’s email server to do the rest. So, while 15 minutes is not what I would consider normal, it sounds like the functionality offered in the plugin is working.

    Also, the link on the email takes me to a page to edit the image, not to edit the event submission.

    This is indeed a known bug and we have it on our radar to patch up. I don’t have a timeframe for when a fix will be available, but I have added this thread to the ticket in our system and will follow up with you when I know more–thanks for the heads up!

    Geoff

    February 18, 2016 at 7:48 am #1075107
    Geoff
    Member

    Hey Stephanie!

    Just wanted to jump in here and let you know that we released Community Events 4.0.3 last night and it included a fix for this issue. Please check your WordPress updates, or you can also grab the latest copy by logging into this site and heading to My Account > Downloads.

    Thanks for your patience while we worked on this! Please feel free to open a new thread if you continue to experience the same issue or have any other questions that pop up during updating and we’d be happy to help. 🙂

    Cheers!
    Geoff

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