Email Admin Upon Ticket Purchase

[Paige]

I am currently receiving an email receipt from the merchant processor once a new ticket has been purchased on the site. However, this receipt doesn’t include the date for the event the ticket was purchased for. We have similar events that happen multiple times a month, so we’d like to know which date the user purchased the ticket for.

I included the date in the ticket name, but it appears WPEC is pulling the event title, not the ticket name.

Is it possible for the admin to receive an email when a new ticket has been purchased that includes the event date? Or, can we get a way for the merchant receipt to include this information?

[Josh]

Hey Paige,

Thanks for reaching out to us!

Our ticketing plugins take advantage of the processing features of the main shop plugin that you’re using. In this case, it’ll take advantage of whatever emails that WPEC sends. For this, there may be some guidance (and useful plugins) in this thread that will help you in customizing those emails to show the information you need to make the emails a little bit clearer.

Let me know if this helps.

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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