Editing Attendee lists

[Quentin]

We are using WooTickets to facilitate registrations for some training events. Sometimes, some people will purchase multiple tickets (registrations) to pay for someone else. These registrations are transferrable, so would it be at all possible to edit the Attendee list after an order has been placed? So we can change the name/email/user account associated with that registration. We also take some actions on a user’s account when they’re checked in, so it’d be great if, when editing the list, we could just associate it to a new user ID, as opposed to just directly editing the name/email values.

Additionally, is there any way to require separate contact information to be required in cases of multiple ticket quantities being ordered?

[Barry]

Hi – great question 🙂

Editing the attendee list directly isn’t really supported at this time – though it should update to reflect status changes (such as cancellations) or even manually created orders for events. Similarly, right now, requiring or requesting extra details per attendee isn’t facilitated.

That is definitely a popular request and one we are keen to explore – however right at this point in time it is something that would need to be taken forward as a customization.

Does that clarify things?

[Quentin]

Thanks for the response Barry. It does already work correctly with manually edited orders, and it does show cancelled orders, but I think where our case is unique is that we could have one person pay for 3 tickets in one order, but we can’t selectively cancel a subset of that order (by changing the quantity in the completed order), and have it appropriately reflected in the attendee list.

It’s certainly something we can do as a customization, to save some digging time, any chance there is a hook or action that we can tie into to add/update attendee list information (name/email/user id)?

[Barry]

Well, it really depends on how you want to approach the problem. If you were trying to automate this from the point where you make a change in the WooCommerce order editor you might use their woocommerce_reduce_order_stock action (or some similar hook) to initiate your adjustment to the attendee data.

In terms of working with WooCommerce tickets you can access the relevant object using:

$wootickets = TribeWooTickets::get_instance();

From there you will probably be interested in

$wootickets->get_tickets_ids();
$wootickets->delete_ticket();

Hopefully that gives you a starting point (and we will be introducing a new delete bulk action for the attendee table shortly, if you prefer to wait for that). Good luck 🙂

[CK Evans]

I am very interested in this functionality also, to a degree. What I am looking to do specifically (and what I think would be a great add-on for many of plugin purchasers), is to handle in-store ticket purchases by essentially bypassing the checkout process. If a patron comes in the store and buys tickets (my client takes their payment in cash or through their in-store merchant), we would like to have the ability to add their names to the list and decrease the number of tickets available. Having this functionality in the attendee list area would be great. I figure I am going to have to create a password protected page with a form where the client can select the event from a list of events, then enter the attendee’s name and email, and then have it decrease the ticket by the # of attendee’s entered manually.

If you have any information available on getting this done, it would be much appreciated. Maybe the best way to get this done where it won’t interfere with anything else?

Quentin, I think-
“Additionally, is there any way to require separate contact information to be required in cases of multiple ticket quantities being ordered?”
may be solved with this:
http://buzzwebmedia.com.au/wootickets-attendee-list/

I am trying it out while trying to find the way to do my customization also. Cheers folks!

[Barry]

Unfortunately we missed some replies – please accept our apologies on that count. Right now though we are only notified when the original poster updates the thread: for that reason it is always best to create a new thread of your own. With that in mind and also because quite a lot of time has passed at this point I will go ahead and close the thread – but if you still need help please don’t hesitate to create new threads as needed. Thanks again!

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