Editing Attendee Information

[Chris Mireles]

According to https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/#editing-attendee-info, attendees should be able to go back into their account and edit their information. This isn’t working on our site. If it’s a ticket, it won’t let you change any aspect of your order (see screenshot). If it’s an RVSP, it will only let you change if you’re going or not going. We need attendees to be able to edit all of their information though and that’s why we even used this plugin in the first place. Please reply asap

[Jennifer]

Hi Chris,

This is unfortunately a known issue with the current version, but the good news is that the fix has been developed and will hopefully be included in the next maintenance release (pending testing). I don’t have a timeline as to when this will be released at the moment, but I linked this thread to our internal ticket for this. As soon as we have an update, we’ll let you know here.

I apologize for the inconvenience this is causing! Thank you for your patience as we work on getting this resolved.

[Jaime Marchwinski]

Hi There!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release —> https://theeventscalendar.com/maintenance-release-week-25-march-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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