Hey Zara,
Thank you for reaching out to us! I’m very sorry about this issue you are experiencing.
I believe that this problem might be associated with an issue we’ve identified in the latest version of The Events Calendar (TEC) 4.5.10.
Can you please downgrade TEC to version 4.5.9 and check if everything works as expected after that?
If that solves your problem, rest assured that our team is already working to solve this bug in our next Main Release.
If you have any other questions in the meantime, please let me know and I’ll be happy to assist!
Regards,
Patricia