ECP 1.3.2 – Broken Calendar

[Lee]

I have a client that has been on 1.3.2 for a while and has been working just how they needed it to. Now when you click on their Events tab it asks for a password to continue. Any help would be appreciated. Thanks.
http://ilbistroitaliano.com/events

[Leah]

Hi Lee,

Thanks for getting in touch. It sounds like the issue you’re having has to do with the permissions set within the WordPress dashboard itself. Particularly since the calendar was working previously, you might want to check to see if the user roles or other permissions were altered.

Also, since your client is running such an outdated version of the calendar, we really can’t provide much in the way of support. The current version is 3.0, and we have both the free core plugin, The Events Calendar, and our premium add-on, Events Calendar PRO. If your client wants to continue using the calendar, I highly recommend that you update to a more recent version.

Best,
Leah

[Lee]

What is the best way to update so that I don’t lose all the events previously entered.

[Leah]

This reply is private.

[Lee]

Can’t wait (literally) for the turorial as I will love it and so will my client. 😉 Also, if you can direct me in the best way to get support on my auth key, it says that mine is expired but I upgraded to a Business License and is still asking me to update on the tri.be site. Thanks for your help

[Leah]

Hey Lee,

I’d be happy to help you out with the license key stuff via email. You can get in touch at pro (at) tri.be. You’ll need to renew the license, not just upgrade it, to get a valid license key and access to support and updates. The Business License level allows the key to be used on 3 sites instead of just one. If you only need the one, let me know via email and I can refund that purchase.

Best,
Leah

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