EC Pro license renewed in March, but then expired 1 month later

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  • May 18, 2017 at 6:26 am #1285479
    UNC Web Services
    Participant

    We renewed our Events Calendar Pro license on March 9 (Order #1251717), however for some reason it then expired on April 29th. Can you explain this or resolve it? I’m not able to download the latest version.

    May 18, 2017 at 12:45 pm #1285823
    UNC Web Services
    Participant

    Hello?

    May 18, 2017 at 1:31 pm #1285840
    Courtney
    Member

    Hello

    We’d be happy to help sort that out for you.

    Please send an email to

    support [at] theeventscalendar [.] com

    Please include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID.

    Thanks
    Courtney 🙂

    June 9, 2017 at 9:35 am #1295826
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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