EC Breaking Site After Updates

[Laura]

Hello! I’m using EC Pro (and Filter Bar) with the Divi theme. After updating to the latest versions of each, the site has broken. I initially thought it was an issue on the Divi side, but after going back and forth with support there, it’s definitely an EC issue. I’ve tried updating permalinks, clearing caches, etc., but the whole thing that brings the site back to normal is deactivating the EC plugins. This is an urgent issue, as we’re promoting the launch of the new site this week. Your help is truly appreciated. Thank you!

[Laura]

Hi — I haven’t heard back from support yet, but you can close this ticket, as I figured out a solution. Thanks.

[Geoff]

Hi Laura,

So sorry for the delay but thanks for following up to let us know! Glad to hear everything is up and running now.

Cheers,
Geoff

[Author]

Posts