E Ticket confirmation email

[ddyer]

Hi my site is running a deposit payment structure and would like to prevent the Eticket from automaticlly being sent to customer. I only want to send confirmation email that payment has been completed. I want to sent the actual event ticket closer to the event when the final payment has been made by the customer and completed.

Is there a way I can do this?

Thanks
Daryl

[Barry]

Hi Daryl,

The tickets email should only be dispatched once the order is marked as “Complete” – can you confirm if in the case of your setup orders are automatically progressing to that stage?

[ddyer]

No they are stuck on processing ive tested the IPN and enabled paypal logging in woocommerce.
I want to control when the e-ticket is sent out to the customer.
The ticket has 2 payments structure and each payment creates a separate order number.

Example
1) deposit payment. (order number 0001)
2 ) final payment. (order number 0002)

before it generates a ticket.

Hope this makes sense.

Thanks

Daryl

[Barry]

Oh I see, so in essence you’ve got a custom flow whereby two separate orders (in a WooCommerce sense) are placed before the order ‘as a complete entity’ can be deemed complete?

If so then, yes, I understand what you’re trying to achieve – but I’m afraid a customization of that nature is not something we can assist with.

[ddyer]

Is this customisation possible? with woo tckets

[Barry]

Definitely possible, yes, but you’d need to be at home coding and customizing WordPress generally and have a pretty good knowledge of the inner workings of WooCommerce to boot 🙂

[Author]

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