E-mail with tickets after pay with paypal

[Marcel]

Hi there,

We have a problem. After paying with Paypal customer becomes 2 E-mails: one from WooCommerce and another from Event Tickets Plus plugin. In the second E-mail there is no content, so E-mail is empty. Can you solve this issue please.

Regards,
Marcel

[Brendan]

Hi there,

Thanks for emailing support. Looks like there may be a conflict. I see you are using a Paypal extension for woocommerce and that would be the first thing I would check by deactivating it and see if the issue continues. Can you also try testing for conflicts with your theme and other plugins? If you would prefer not to do this on your live site, WP Staging will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,
Brendan

[Marcel]

Hi there,
This issue appears just for buying per paypal, so when I choose in checkout “invoice” as payment method this issue doesn’t appear. If that conflict with paypal is, how can you help me to resolve this issue?

Regards,
Marcel

[Barry]

Hi Marcel,

I’m curious: if you test this a further time and then edit the order in WooCommerce, can you try and resend the ticket email and let me know if it is correctly populated with ticket information at that point?

Can you also confirm what the order status is at this point?

Thanks!

[Marcel]

Hi there,
After paying with paypal the order status is “Processing”. When we become a message from paypal that money are on our bank account we set manually order status “Completed”. After that our customers become this 2 e-mails.

I had resend e-mail with tickets again and it’s work. But had again payed via paypal and at first become empty e-mail.
It isn’t useful that I must manually send e-mail with tickets for our customers again. What can we do to resolve this issue?

Regards,
Marcel

[Barry]

Hi Marcel,

theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings

Looking at your system information, it seems your site is currently configured to send out ticket emails when the status is either “on hold” or “complete” (see the above article to learn more).

In this case, you could also check the box for “processing” and the ticket email will then be sent out when the order reaches that status. This is not enabled by default because, at that stage, payment may not actually be confirmed, but if you’re happy to do this it would potentially solve the problem.

Alternatively, you could work with WooCommerce and its PayPal settings to ensure that IPN, PDT and anything else that might be needed to ensure your site receives updates about transactions and maintains the correct order status are all in order.

I hope that helps 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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