duplicated ticket

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  • March 31, 2016 at 10:15 pm #1096786
    Carly
    Participant

    Hi, I

    April 1, 2016 at 11:40 pm #1097337
    Brook
    Participant

    Howdy Carly!

    I would love to help you with this, but it looks like you got cutoff there. Mind elaborating? 🙂

    • Brook
    April 2, 2016 at 2:11 am #1097354
    Carly
    Participant

    This reply is private.

    April 4, 2016 at 2:05 am #1097713
    Carly
    Participant

    This reply is private.

    April 4, 2016 at 10:44 pm #1098191
    Brook
    Participant

    Howdy Carly,

    Thanks for waiting over the weekend! We try to answer any posts form the weekend by EOD of Monday PST.

    I just double checked all of our logs and am not seeing anyone experiencing a similar issue. This is likely the result of a “conflict”. In order to proceed we will need to test if a conflict is happening, and if so narrow it down so we can find a fix for it. This guide walks you through how to test for a conflict, and then identify what is conflicting.  When testing for the conflict try adding a new ticket to an event and see if that one gets duplicated, it is probable that existing duplicates will remain but new tickets should not have duplicates during the conflict test.

    Does that all make sense? What did that test reveal? Please let me know.

    Cheers!

    – Brook

    April 19, 2016 at 9:35 am #1104379
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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