Duplicated Events With Incorrect Time

[adammostogl]

It’s a strange one, but I’ve noticed that with the recurring event function, it loads the events perfectly fine – but puts the start and finish time 10hrs behind the original entry. For example, if I set an event that starts at 7:30pm and get it to repeat to the next week, the event is set to start at 9:30am. This means that the recurring event function is of no use, as I have to manually go through an edit each event. Any ideas on what is going on – is it my time zone or something else causing that error?

[Brook]

Howdy adammostogl,

That is highly unusual. Is this only happening when you edit existing events? What happens if you add a new event and set the recurring settings when you create the event, does it work properly, or is the first event in the series still 10hrs different from all of the other ones?

If you are interested in getting this resolved quickly, could you also run through some diagnostic steps for me? First, could you try temporarily activating the default 2013 theme, and creating a new recurring event then seeing if the issue persists?

If disabling the theme fixes it, we have narrowed the issue down to a theme conflict. Do you have any theme overrides for the Events Calendar? If so could you try disabling them by renaming your [themename]/tribe-events/ folder to ‘tribe-events-bak’. Did that fix it? Again try creating a new event and setting the recurrence to test.

If the issue persists in the default 2013 theme, then we have a different set of debugging steps. Please keep the 2013 theme enabled, and also disable any plugins other than the ones from Modern Tribe. Now once again create a new event and set the recurrence up, then publish the event. Does it behave properly? If it does, please try reenabling the plugins one at a time until the issue resurfaces. When it does resurface, can you let me know which plugin caused that to happen?

I know that is quite a few steps. Unfortunately complicated issues like this one are a bit complicated to diagnose. I hope you do not mind running through those, it is the simplest way I can think of to dive towards the root of the problem. Thanks!

– Brook

[adammostogl]

Thanks for the response. It happens for both when you set the recurring events when loading a new event, and when creating a single event then making it recur – but at all times the first one is always correct. Now I’ve tried a couple of those steps you suggested, but some of them are a bit beyond me. Would it be easier to create access to the website and for you to check those settings? – Adam

[Brook]

Howdy adammostogl,

I appreciate your offering access to your site. Unfortunately I can not enable/disable plugins or themes for you. If you do not understand how to change themes, or enable/disable plugins, perhaps the person who originally installed your theme and plugins could assist?

Switching to the 2013 theme and disabling your plugins is the best way we have to isolate the cause of a problem. We definitely need to do that before we can try any other debugging steps, if we even need to do anything after running through my initial comment’s debug tutorial.

Does that make sense? Please let me know. Cheers!

– Brook

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