Downgrade to Business

[Torben Heikel Vinther]

Hi

Like Chris asks in https://theeventscalendar.com/support/forums/topic/downgrade-my-license/ I would like to downgrade from Agency to Business. How do I do that before renewal?

Thanks
Torben

[Geoff B.]

Good evening Torben and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

Unfortunately, because of payment gateway limitations and our refund policy, we cannot process any transaction that results in a refund 30 days after the initial purchase.

That being said, we will gladly assist you in downgrading as part as of your upcoming renewal.
Secondly, if you do that, I can actually change the current license level to Business until the 27th if you want to, but there will be no refund attached to that action.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Torben Heikel Vinther]

Hi

It’s ok with me. I didn’t expect a refund anyway.

Will you fix it for me, so I don’t get payed for the Agency plan at renewal date, but for the Business plan instead?

Thanks
Torben

[Geoff B.]

Good evening Torben,

Thank you for writing back.

I just downgraded the license from agency to business as per your request.

Let me know if there is anything else I can do for you on this topic.

Best regards,

Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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